Sangoma Phone Reference Sheet

Key differences from Avaya IP Office

Dialing 8 is no longer required, just dial the 10 digit number as normal. If 8 is dialed before an outside number, the system will still process it.
When dialing, you will need to press the "Dial" button to initiate the call.

If you dial the number first then pick up the handset or press the speaker button, the call will start automatically.
AS of 7/17/2023, visual voicemail only works for the main extension of the phone, but this is expected to be added in the future. If additional voicemails need accessed, dial *98xxxx where xxxx is the extension number. A button on the phone can also be configured for quick access to this.
Voicemails and greetings did not carry over from Avaya. Greetings will need to be rerecorded. Please see the voicemail section of this document.

User Control Panel

The user control panel gives users a web portal to manage functions of their extensions

Check voicemail and change greetings
Check call history
Change phone status (do not disturb, away, etc)
Contacts list. Additional contact lists could be created and shared with extensions
Edit the buttons on your desk phone
Additional permissions can be set to allow checking/changing these for another extension. E.X allow a secretary to check the voicemail for a principal.

To access the UCP, browse to https://voip.pinerichland.org/ucp/ and login with your computer login credentials. On first login, you will be presented with a short tutorial.

First, create a dashboard with the + at the top right. Give a name then click Create Dashboard

Next, click the + on the top left. Select which widget type, then click the + for the name/extension. This will add the widget to your dashboard.

Some widgets have a gear that allow you to change additional options. Voicemail, for example, lets you manage your greetings

Placing a call

https://www.youtube.com/watch?v=qMtl8XWLGp8

Answering a call

Handset

Pick up the handset.

Speakerphone

Press the (speaker) button.

Headset

If the phone is not in headset mode: Press the (headset) button.

If the phone is in headset mode: Either press the (headset) button on the phone, or the button on the headset itself.

Viewing Calls

Press the Call Log soft key.
"All Calls" will be shown by default.
You can use the < and > (left and right arrow) buttons to filter by call type: All Calls, Missed Calls, Received Calls, and Dialed Calls. The current filter option is shown at the top of the screen.

Transferring a call

1 minute video on transferring a call with a Sangoma P series phone.

https://www.youtube.com/watch?v=e8jVBNYSWhs

Set and Change Status

https://www.youtube.com/watch?v=XuNelLk0qpM

Voicemail

Initial voicemail configuration

From your desk phone, dial *97. You will greeted with the initial configuration, setting your name recording, busy and unavailable greetings, and your pin code.

Checking voicemail

Visual voicemail is accessible from the P3xx series of phones (not classroom phones), only for the primary extension of the phone. Press the envelope button on the phone to open the voicemail app on the screen.

For the P1xx series of phones (classroom phones), press the envelope button to call voicemail directly. Follow the prompts to listen to messages or change settings.

From your phone, dial *97 to call your mailbox.

To access a mailbox from any phone, dial *98. When prompted enter the extension/mailbox number, then the pin when prompted.

Most extensions should be configured to email voicemails with a transcript to the email. If you aren't getting voicemails in email, contact the helpdesk.

Shared voicemail boxes are available for some scenarios (front office, cafe, etc). Dial *98 then the VM extension number and pin to access. A soft button could be configured for 1 touch access to the voicemail box, and to show the status of any new messages.

Video on voicemail usage https://www.youtube.com/watch?v=YNzfb8SowlE